Counselling questions and answers from The Grove
Browse the list of our counselling FAQs below to find out what you’re looking for. Can’t find what you need? Don’t hesitate to contact us for any more information.
- How do I start?
- Is there an appointment time that suits me?
- What is the cost?
- Are there any reduced-fee sessions?
- How do I make an appointment?
- How do I reserve my appointment?
- What happens next?
- How long do sessions last and how often will they be?
- How can I pay for my sessions?
- Will my private health insurance fund my therapy?
- Who is welcome?
- Do you have disabled access?
- What’s the difference between counselling and psychotherapy?
- How do I choose the best approach and therapist for me?
- What is The Grove’s cancellation policy?
All our services start with an initial consultation session at our central London premises. This meeting is an opportunity to explore what has brought you to The Grove and to decide whether to start attending regular weekly sessions.
You can make appointments during the daytime and evening, from Monday to Friday. Our earliest appointment is 8am, the latest is at 8pm.
The fee for this first meeting, and for ongoing sessions, is £95 + VAT for individuals, £120 + VAT for couples and £140 + VAT for families. Payment by credit card carries a 3% charge. There is no transaction charge for payment by debit card. Review fees.
The Grove has a limited number of reduced fee sessions available, as part of our off-peak service, starting at £30 + VAT for individual counselling and £40 + VAT per session for couples counselling. Eligibility is discretionary, according to circumstances. Please contact us to ask about availability.
You can book an appointment by phoning 0207 637 7763 daytime or evening. Alternatively you can email email@example.com. Appointments will usually be available within a few of days.
Once you?ve contacted us and made the appointment for an initial session, you’ll be asked to secure the appointment with your credit or debit card details. These details are kept securely and your card would only be charged in the event that you do not attend the scheduled appointment.
Your initial consultation session in London will last for 50 minutes. This is an opportunity to explore what has brought you to The Grove and to decide whether to start coming to weekly 50 minute sessions. During the initial session, your counsellor will assess the nature of your difficulties and answer any questions you may have, before discussing the best way in which we may help.
Sessions are for 50 minutes, starting on the hour, and are usually at a frequency of once a week or more often. You can discuss the number of sessions per week can with your therapist during the initial consultation. Starting regular sessions is a commitment to prioritising the session time, as consistent attendance is important for the process to be most beneficial to you.
You may pay by debit card or credit card, by cash or online banking transfer, or by cheque payable to The Grove Practice Limited. For card payments, we are charged by the card companies for using this facility. We pass on this charge to those who choose to pay by card. There is no transaction fee charged for payment by debit card. The charge for payment by credit card is 3%.
Yes, your therapy sessions can be funded by private health insurance. The Grove works with a number of medical insurers including Allianz, Aviva, BUPA, Cigna, PruHealth, Standard Life and WPA. Please call us to start the process of funding your therapy through your private health insurance policy. Usually you will need to check with your insurer the provisions of your policy for funding counselling or psychotherapy. Then you will need to obtain an authorisation code so that your sessions can be invoiced to your insurer.
We are a private service based in central London, you do not need a referral from a doctor. Our practice is open to anyone – individuals or couples, regardless of gender, age, sexuality or nationality.
Our premises are located in a period building in the West End of London, which includes a flight of stairs to our consulting rooms. We regret that our consulting rooms have no suitable access for wheelchair users. Please contact us if you have any concerns about mobility, so that we can recommend an alternative location with access for those with impaired mobility or requiring wheelchair access.
Counselling usually focuses on specific and current issues, to find ways of resolving problems. Psychotherapy involves more in-depth work and may take longer. Practitioners at The Grove in London are committed to exploring with you, to decide which approach is right for you.
Our therapists commit to regular weekly appointments with our clients, because of the importance of regularity and continuity of sessions. Missed appointments or cancelled sessions are chargeable in full, apart from in exceptional circumstances by arrangement with your therapist. This enables us to reserve your usual weekly appointment time.
If you are unable to keep your regular appointment, please contact your therapist, who may be able to offer you an alternative session that week, subject to availability.