Counselling questions and answers from The Grove

Browse the list of our counselling FAQs below to find out what you’re looking for. Can’t find what you need? Don’t hesitate to contact us for any more information.

How do I start?

All our services start with an initial consultation session at our central London premises. This meeting is an opportunity to explore what has brought you to The Grove and to decide whether to start attending regular weekly sessions.

Is there an appointment time that suits me?

You can make appointments during the daytime and evening, from Monday to Friday. Our earliest appointment is 8am, the latest is at 8pm.

What is the cost?

The fee for this first meeting, and for ongoing sessions, is £95 + VAT for individuals, £120 + VAT for couples and £140 + VAT for families. Payment by credit card carries a 3% charge. There is no transaction charge for payment by debit card. Review fees.

Are there any reduced-fee sessions?

The Grove has a limited number of reduced fee sessions available, as part of our off-peak service, starting at £30 + VAT for individual counselling and £40 + VAT per session for couples counselling. Eligibility is discretionary, according to circumstances. Please contact us to ask about availability.

How do I make an appointment?

You can book an appointment by phoning  0207 637 7763 daytime or evening. Alternatively you can email Appointments will usually be available within a few of days.

How do I reserve my appointment?

Once you?ve contacted us and made the appointment for an initial session, you’ll be asked to secure the appointment with your credit or debit card details. These details are kept securely and your card would only be charged in the event that you do not attend the scheduled appointment.

What happens next?

Your initial consultation session in London will last for 50 minutes. This is an opportunity to explore what has brought you to The Grove and to decide whether to start coming to weekly 50 minute sessions. During the initial session, your counsellor will assess the nature of your difficulties and answer any questions you may have, before discussing the best way in which we may help.

How long do sessions last and how often will they be?

Sessions are for 50 minutes, starting on the hour, and are usually at a frequency of once a week or more often. You can discuss the number of sessions per week can with your therapist during the initial consultation. Starting regular sessions is a commitment to prioritising the session time, as consistent attendance is important for the process to be most beneficial to you.

How can I pay for my sessions?

You may pay by debit card or credit card, by cash or online banking transfer, or by cheque payable to The Grove Practice Limited. For card payments, we are charged by the card companies for using this facility. We pass on this charge to those who choose to pay by card. There is no transaction fee charged for payment by debit card. The charge for payment by credit card is 3%.

Will my private health insurance fund my therapy?

Yes, your therapy sessions can be funded by private health insurance. The Grove works with a number of medical insurers including AllianzAvivaBUPACignaPruHealthStandard Life and WPA. Please call us to start the process of funding your therapy through your private health insurance policy. Usually you will need to check with your insurer the provisions of your policy for funding counselling or psychotherapy. Then you will need to obtain an authorisation code so that your sessions can be invoiced to your insurer.

Who is welcome?

We are a private service based in central London, you do not need a referral from a doctor. Our practice is open to anyone – individuals or couples, regardless of gender, age, sexuality or nationality.

Do you have disabled access?

Our premises are located in a period building in the West End of London, which includes a flight of stairs to our consulting rooms. We regret that our consulting rooms have no suitable access for wheelchair users. Please contact us if you have any concerns about mobility, so that we can recommend an alternative location with access for those with impaired mobility or requiring wheelchair access.

What’s the difference between counselling and psychotherapy?

Counselling usually focuses on specific and current issues, to find ways of resolving problems. Psychotherapy involves more in-depth work and may take longer. Practitioners at The Grove in London are committed to exploring with you, to decide which approach is right for you.

How do I choose the best approach and therapist for me?

By talking to one of our Directors, we?ll be able to suggest someone from our team who is experienced in working specifically with the issues that are troubling you.

What is The Grove’s cancellation policy?

Our therapists commit to regular weekly appointments with our clients, because of the importance of regularity and continuity of sessions. Missed appointments or cancelled sessions are chargeable in full, apart from in exceptional circumstances by arrangement with your therapist. This enables us to reserve your usual weekly appointment time.

If you are unable to keep your regular appointment, please contact your therapist, who may be able to offer you an alternative session that week, subject to availability.

Opinion & News

Private Heathcare

Your insurer could pay for your counselling at The Grove – we are registered with the major health insurance companies. We’ll explain how to gain authorisation, so the bills go directly to your insurer.

Read more to find out how it works